Terms and Conditions
Effective Date: 10-1-23
Please read these Terms and Conditions (“Terms”) carefully before using the Kiody Kratom website (the “Service”). These Terms govern your use of our Service and outline your rights and responsibilities as a user.
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
1. Use of the Service
You must be at least 18 years old to use our Service. By using the Service, you confirm that you are of legal age to purchase and use kratom products.
3. Product Information
The information provided on our website regarding our kratom products is for informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. You should consult with a healthcare professional before using any kratom products, especially if you have underlying medical conditions or are taking medications.
4. Ordering and Payment
When you place an order on our website, you agree to provide accurate and complete information. You also authorize us to charge the payment method provided for the total amount of the order, including any applicable taxes and shipping fees.
5. Shipping and Delivery
We will make reasonable efforts to fulfill and deliver your order as described on our website. However, we are not responsible for any delays or errors in shipping caused by factors beyond our control.
6. Returns and Refunds
Please refer to our Return Policy for information on returns and refunds down below.
7. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
8. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Use the Service for any illegal or unauthorized purpose.
- Post or transmit unauthorized commercial communications (spam) through the Service.
- Access, tamper with, or use non-public areas of the Service or our computer systems.
- Interfere with or disrupt the integrity or performance of the Service.
We reserve the right to terminate or suspend your access to the Service at our sole discretion, without notice, for any violation of these Terms.
10. Changes to Terms
We may update these Terms from time to time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.
Thank you for using Kiody Kratom. We appreciate your compliance with these Terms and hope you have a positive experience with our Service.
At Kiody Kratom, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, please review our Returns Policy for information on returning or exchanging items.
1. Eligibility for Returns
We accept returns for the following reasons:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving your order to initiate the return process.
Incorrect Orders: If you receive an incorrect product, please contact us within 14 days of receiving your order, and we will arrange for the correct item to be shipped to you or provide a refund.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and unopened.
The return must be initiated within 14 days of receiving the order.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact us with your order number. You will need to provide your order number and details about the reason for the return.
Ship the package to the address provided by our Customer Service team for a full refund. You are responsible for the cost of return shipping.
Upon receiving and inspecting the returned product, we will process your refund. Refunds will be issued in the original form of payment used for the purchase. Please allow 10 business days for the refund to appear in your account.
If you received a damaged or defective product and would like a replacement, please indicate your preference when contacting our Customer Service team. We will arrange for the replacement item to be shipped to you.
6. Contact Us
If you have any questions or concerns about our Returns Policy or need assistance with a return, please contact our Customer Service team.
We appreciate your trust in Kiody Kratom and are committed to providing quality products and excellent customer service. Thank you for choosing us as your kratom provider.