The Kiody retail promise
Contact us within 30 days.
Kiody offers a 30-day return period for retail orders. Contact Kiody before sending a product back.
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Contact Kiody
Contact Kiody within 30 days and include your order number, the product name, and the reason you are requesting a return. Do not send payment-card details in your message.
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Follow the return instructions
Kiody support will provide return instructions. Use those instructions so the returned product can be connected to your order.
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Send the product back
Return the product to the destination provided by Kiody support. Keep your shipping receipt and tracking information until the return is complete.
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Refund after receipt
Kiody issues the refund after the returned product is received.
Before sending a return
Contact Kiody first. Include your order number and product name. Keep your order confirmation, shipping receipt, tracking details, and Kiody support messages.
This policy describes Kiody retail returns. It does not change rights that may apply to damaged, incorrect, or undelivered orders under applicable law.